Sisel calculates and remits sales tax based on the product purchase price and the applicable tax rates in the destination location.

Yes, you can place an order by phone:

• USA: 1-801-704-6700
• EU: +421-557-983-890
• JP: 0120-139-426

Once submitted, order fulfillment begins immediately and typically cannot be stopped. Refer to the Sisel Return Policy for instructions on returning your order if you decide not to keep it.

Our support team is available Monday – Friday, 6am – 7pm MST. For holiday hours, please contact Customer Service at 1-801-704-6700, or email us anytime at customerservice@sisel.net.

Yes, we ship to over 30 countries from our offices in the USA, Japan, and Europe. We service the following markets: Australia, Austria, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Taiwan, United Kingdom, United States.

Log in at Sisel.net, go to “Account,” and select “Payment Method” from the drop-down menu.

To update your email preferences, please call:

• USA: 1-801-704-6700
• EU: +421-557-983-890
• JP: 0120-139-426

Log in at Sisel.net. Go to “Account”. Find the “Password” section and click on its accompanying “Edit” link. Enter a password in the “PLEASE CHOOSE A PASSWORD” and in “PLEASE RE-ENTER YOUR PASSWORD” sections. Click on the “Save Changes” button.

Autoship orders ensure that you receive your favorite products at a discount monthly. Your selected Sisel essentials will be shipped automatically on your chosen date. You can edit or cancel your subscription anytime by logging in at Sisel.net, selecting “Auto Orders,” and editing there, or by calling 1-801-704-6700.

To modify your Autoship order, log in at Sisel.net, go to "Auto Orders,” and make your changes. Be sure to save your changes. Alternatively, call 1-801-704-6700.

To cancel, log in at Sisel.net, go to “Auto Orders” and delete your order template. You may also call 1-801-704-6700 to cancel or modify your order.

Sisel offers a 30-day, money-back guarantee on resaleable product. The following procedures apply to all returns for refund, repurchase, or exchange.

• All merchandise must be returned by the Preferred Customer or Distributor who purchased it directly from Sisel.
• All products need to be in their original containers, unopened and in resalable condition, and not within six months of the product expiration.
• The product needs to be properly packaged and shipped by the Preferred Customer or Distributor who purchased the product.

Sisel is not responsible for damaged or lost products during shipping. All returns must be shipped to Sisel pre-paid. Sisel does not accept shipping-collect packages.

To return or exchange an item, follow these three steps:

• Package your return securely with a copy of your invoice.
• Use a trackable delivery service to send it back to us.
• Ensure returns are shipped within 30 days of receiving your order. Do not combine orders for return; send only one order per package.

Return addresses:

• USA: Sisel Returns Department Sisel International, LLC 1325 W Industrial Cir, Springville, UT 84663 customerservice@sisel.net
• Europe: Sisel Returns Department BC FRANK - Južná trieda 48, 040 01 Košice, Slovakia +421-557-983-890 eucustomerservice@sisel.net
• Japan: Sisel Returns Department Ootemachi 1-6-1, Chiyoda-ku, Tokyo, Japan 100-0004 0120-139-426 japan@sisel.net

We do not offer item exchange at this time. Please refer to return policy.

We apologize for the inconvenience. Please contact us as soon as possible to arrange a replacement:

• USA: 1-801-704-6700
• EU: +421-557-983-890
• JP: 0120-139-426

If you paid by credit card or ACH, you will be refunded within 5-10 buinsess days.

Not at this time. Shipping rates are calculated per order.

Shipping costs vary based on the weight and size of your package. After selecting your shipping address, the system will calculate the shipping cost, included in your order summary.

Please allow 2-7 days for order processing, plus shipping time.

Sisel uses UPS, FedEx, and USPS Priority in the USA. The most efficient service for your country or your local area will deliver your order.

Will-call orders can be picked up Monday – Friday, 8am - 5pm. Please call 1-801-704-6700 before 12pm to confirm same day pickup.

Please allow 2-7 days for processing your order. You will receive an email notification when your order is ready for pickup. Available in select markets.